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JOB TITLE: Human Resources Administrator
REPORTS TO: Human Resources Manager For: Guidance & support on day to day HR Issues
KEY INTERNAL RELATIONS: 1. Finance Department

2. HR Practitioners within the Group

3. Payroll Team

KEY EXTERNAL RELATIONS: 1. Government bodies including but not limited to: Ministry of Labor, National Employment Authority

2. HR Vendors

DIRECT REPORTS: None
WORK STATION Nairobi

Job Purpose

The HR Administrator will be responsible to provide functional and administrative support to the HR Department.

Duties and Responsibilities

  • Leave Administration and management
  • Support Employee Engagement activities and promote HR best practices
  • Ensure accurate and timely HR reports and database update.
  • Ensure Personnel files and staff database are up to date.
  • Responsible for submission of payroll inputs to payroll department.
  • Responsible for maintaining a vacancy matrix, preparing business justification for the hires, sourcing and short listing desirable candidates, coordinating interviews, issuing offers and contracts to selected candidates and finally taking them through the Induction process for junior level staff.
  • Support in training needs identification in liaison with HRM and Business Unit Heads.
  • Support in development and implementation of training calendar.
  • Responsible for ensuring smooth running of all benefits offered to employees which included Medical, Group Life, Pension and GPA/WIBA and sourced and analyzed quotes from different suppliers.
  • Expatriate Staff Management which involve and not limited Work Permit and Dependent Pass application.
  • Management of HR Vendors
  • In liaison with Human Resources Manager, support in generation of monthly HR reporting.

Qualifications

  • Bachelor’s Degree in Human Resources/ Business field with Higher Diploma in HR.
  • At least 3 years’ experience in a busy HR Office.
  • Member of IHRM

Competences

  • Effective written and verbal communication skills.
  • Good organization skills and a high level of attention to detail.
  • Ability to multi-task effectively in a fast-paced environment and work effectively within a team
  • Excellent problem solving skills and good people skills
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Administration or sales and marketing assistant experience preferred.
  • Experience in Immigration processes is an added advantage.
Applications close on 28th October 2020. Only shortlisted candidates will be contacted.

Submit Your Application Form

1.       JOB INFORMATION
Division: Agribusiness
Department: Agri-mechanisation
Section/Unit Aftersales – Service
Reports to: Assistant Service Manager
Direct Reports: N/A
Indirect Reports: Technicians
2.      JOB PURPOSE
This role is responsible for the service and repair for Fleet Customers and High Horsepower Tractors to ensure the delivery of quality and timely service to customers, in an effective and efficient manner.
3.      MAIN RESPONSIBILITIES OF THE JOB
 

Responsibilities

  1. Contribute to total customer satisfaction by proper and timely execution of all repair orders
  2. Carry out service and repairs with zero comebacks and complete all repair orders within the time allocated
  3. Achieve monthly productivity target as set by the Service Manager
  4. Routine inspection and diagnostics of tractors owned by fleet clients in the region with weekly reports of the diagnostics and for dealers within the region ensure dealers quality control levels are attained
  5. Carry out Pre delivery Inspection of High Horsepower and service high specification machines (greater than 155 hp) tractors and combines in line with CFAO, K guidelines to ensure minimal complaints from customers;
  6. Maintain an adequate inventory of technicians hand tools (as per Distributors requirements ) to meet the service and repair requirements
  7. Open job orders and monitor the closing to ensure time recorded is accurate for job costing purposes;
  8. Approve warranty claims in line with the CNH warranty guidelines to ensure customers are attended to in a timely manner, and that CFAO, K is protected from costs associated with noncompliance with CNH warranty guidelines;
  9. Supervise the use of the Electronic Service Tool and associated accessories to ensure utilisation in line with the CFAO, K/ Case IH guidelines, and to ensure the accessories are always in good working condition;
  10. Update the Electronic Service Tool to ensure the tool always provides optimum service in the delivery of service;
  11. Fulfils the Assistant Service Manager’s role during times of absence (Annual leave , training , sick , etc.)
  12. Provide Technical and diagnostic support as required

 

4.      KNOWLEDGE,  SKILLS AND EXPERIENCE
(Minimum level of academic and professional  qualification required to perform effectively in the role)
a)      Degree in Agriculture Machinery or other relevant field

b)      Certified Master Technician

 

Minimum level of experience required to perform effectively in the role
5 years of relevant working experience with 4 years as a senior technician  in an organisation of similar size of operations

 

5.      WORKING RELATIONSHIPS
Internal customers

a)      Finance department

b)      Purchasing Department

c)       Sales Department

d)      Parts Department

e)      Service Department

External Customers

a)      Sub-contractors

b)      Customers

c)       Machinery operators

d)      Case IH supplier

 

6.      COMPETENCIES
Technical

a)      Automotive Aftermarket

b)      Technical Support

c)       Quality management

d)      Warranty management

e)      Parts management

f)        Inventory management

g)      Warehouse management

h)      Customer retention

i)        Computer literacy

j)        Basic Accounting knowledge

k)      Knowledge in Budgeting

l)        Knowledge of professional standards

m)    Knowledge of relevant legislations

n)      Occupational Health and Safety management

o)      Compliance management

 

Functional

a)      Report writing

b)      Presentation skills

 

Behavior

a)      Business acumen– knows how business works; knowledgeable in current and possible future policies, practices, trends, technology and information affecting the business; knows the competition; is aware of how strategies and tactics work in the market place

b)      Strategic agility – Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans; can articulately paint credible pictures and visions of possibilities and likelihoods

c)       Perspective – Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future

d)      Technical learning – Is good at learning new industry, company, product or technical knowledge

e)      Quality decisions – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of your solutions turn out to be correct and accurate when judged over time

f)        Problem solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest feedback; looks beyond the obvious and doesn’t stop at the first answers; probes all fruitful sources for answers

g)      Interpersonal skills – Is self-aware, and has ability to relate with people across all levels of seniority as appropriate, to ensure achievement of personal targets

h)      Organisational positioning skills –  Understanding of organisation structure both formal and informal, is sensitive to how people and organisations function; anticipates where the landmines are and plans his/her approach accordingly; views politics as a necessary part of organisational life and works to adjust to that reality.

i)        Energy and drive – Has speed and agility:  taking quick and timely action; seizes more opportunities than others, pursues everything with energy, drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks

j)        Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, and doesn’t misrepresent themselves for personal gain.

Applications close on 28th October 2020. Only shortlisted candidates will be contacted.

Submit Your Application Form

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